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Exam C_C4HCX_2405 Lab Questions & C_C4HCX_2405 Visual Cert Test

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SAP C_C4HCX_2405 Exam Syllabus Topics:

Topic
Details

Topic 1

SAP Customer Data Cloud: This section of the exam measures the skills of SAP Consultants and covers SAP's solution for managing customer data and consent. It emphasizes understanding data protection regulations and customer identity management. A skill to be measured is implementing secure customer data management practices.

Topic 2

SAP Commerce Cloud: This section of the exam measures the skills of E-commerce Specialists and covers SAP's cloud-based commerce platform. It focuses on understanding how to build and manage digital storefronts and omnichannel experiences. One skill to be measured is designing effective e-commerce solutions for businesses.

Topic 3

SAP Extension Suite: This section of the exam measures the skills of SAP Solution Architects and covers the SAP Extension Suite, which enables the creation of custom applications and extensions. It focuses on understanding how to extend SAP solutions to meet specific business needs. One skill to be measured is designing scalable extensions for SAP systems.

SAP Certified Associate - Solution Architect - Customer Experience Sample Questions (Q51-Q56):

NEW QUESTION # 51
You are executing the Lead to Cash end-to-end process for a discrete industry customer. Which of the following subprocesses would you evaluate?
Note: There are 3 correct answers to this question.

A. Customer consent management
B. Warehouse management
C. Supplier contract management
D. Lead management
E. Campaign management

Answer: B,D,E

Explanation:
Step 1: Lead to Cash (L2C) OverviewL2C is an end-to-end process focusing on managing customer interactions from lead generation to revenue realization.
* Warehouse Management:
* Ensures proper inventory and order fulfillment as part of customer orders.
* Campaign Management:
* Helps attract and engage customers through targeted marketing campaigns.
* Lead Management:
* Involves capturing, nurturing, and converting leads into sales opportunities.
Step 2: Subprocesses
* SAP Help Portal:Lead to Cash Process Documentation.
* SAP Learning Hub: Comprehensive training on Lead to Cash workflows.
References

NEW QUESTION # 52
What can be maintained and customized for a Lead in SAP Sales Cloud?

A. Status and Qualification
B. Status and Origin
C. Qualification and Temperature
D. Temperature and Origin

Answer: A

Explanation:
Step 1: Lead Customization in SAP Sales CloudSAP Sales Cloud allows flexible customization of leads to suit organizational sales strategies.
* Status:
* Tracks the current stage of the lead, such as "Open," "Qualified," or "Closed."
* Qualification:
* Assesses the potential value or readiness of the lead for conversion into an opportunity.
Step 2: Customizable Attributes
* SAP Help Portal: Documentation on lead management in SAP Sales Cloud.
References

NEW QUESTION # 53
Which tools could you use in SAP Emarsys Customer Engagement to show different content to female and male contacts in a single email campaign?
Note: There are 3 correct answers to this question.

A. Personalization rules
B. Emarsys Scripting Language
C. Block targeting
D. Manage optional content
E. Predict recommendation settings

Answer: A,B,D

NEW QUESTION # 54
Your sales organization has requested a solution to support the sales process in SAP Sales Cloud with a risk-management application for the export business. The new risk- management application should be developed as a side-by-side application in the SAP Business Application Studio on SAP BTP.Which one of the following options can be used?

A. SAP BTP, Kyma runtime
B. Partner Development Infrastructure (POI)
C. SAP Event Mesh
D. ABAP Workbench

Answer: D

NEW QUESTION # 55
What is the primary purpose of the accountld attribute in a group's schema in SAP Customer Data Platform?

A. To represent the highest quality and most recent cdpld of the group
B. To store the unique identifier for the group generated by the SAP CDP pipeline
C. To specify the parent entity in a relationship schema
D. To serve as the primary attribute for matching incoming event data to an existing group

Answer: D

Explanation:
Step 1: Overview of the accountId AttributeIn the SAP Customer Data Platform (CDP), theaccountIdattribute in a group's schema is pivotal for identifying and managing data relationships. It plays a fundamental role in ensuring that incoming event data is correctly matched to the appropriate group, which is essential for maintaining accurate and meaningful customer records.
Step 2: Primary Purpose of accountIdThe primary purpose of theaccountIdattribute is:
* Matching Incoming Data: The attribute acts as the key identifier to link incoming event data to an existing group within the SAP CDP.
* Ensuring Data Integrity: By matching data accurately, theaccountIdhelps maintain consistency in group definitions and prevents duplication or misalignment of information.
This ensures that customer data is organized and actionable for subsequent processes like segmentation, analysis, or engagement.
* Data Ingestion: When incoming event data flows into SAP CDP, it contains identifiers that are mapped to theaccountId.
* Schema Mapping: The group's schema pre-defines theaccountIdas a primary attribute, making it the focal point for matching operations.
* Match and Grouping: The system compares theaccountIdvalues of incoming data with existing group definitions in the database. If a match is found, the data is appended to thecorresponding group. If no match exists, the system might create a new group, depending on the configuration.
Step 3: How the Matching Works
* Flexibility in Schema Design: The schema can be tailored to incorporate additional attributes, but theaccountIdremains the central element for matching.
* Real-Time Updates: Changes in customer data linked to anaccountIdare reflected in real-time, ensuring that group information remains up-to-date.
* Compatibility with Other CDP Features: The use ofaccountIdintegrates seamlessly with other SAP CDP features like segmentation and orchestration, enabling a unified customer experience strategy.
Step 4: Supporting Features and Configuration
* SAP Help Portal: Comprehensive documentation on SAP Customer Data Platform is available athelp.
sap.com, specifically under the "SAP Customer Experience" and "Customer Data Platform" sections.
* OpenSAP Training: Relevant training courses like "SAP Customer Data Platform Implementation" onopen.sap.comprovide in-depth learning materials about the schema configurations and matching logic.
* SAP Customer Experience Architecture Guide: Available through SAP partner resources, this guide outlines best practices and detailed technical insights for implementing the SAP CDP, including schema attributes likeaccountId.
Step 5: References and Supporting Documentation

NEW QUESTION # 56
......

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